HIPAA‑Compliant Messaging That Keeps Every Voice in the Care Conversation
Health Hub 101 gives patients a secure place to message their care team and trusted friends or family. Encrypted, HIPAA‑aligned, and designed so everyone supporting the patient can stay informed—without scattered apps and unsafe group texts.
Not for emergencies. If you are experiencing a medical emergency, call 911 or your local emergency number.
Security and Compliance Highlights
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HIPAA‑aligned workflows
Built for protected health information. -
Encrypted in transit & at rest
Keeping sensitive messages protected. -
Role‑based access
Patients, providers, and supporters see only what they should. -
Audit‑ready logging
Transparent records for oversight and quality.
Secure, As‑Needed Conversations with the Care Team
Patients shouldn’t have to wait on hold or send unsecure emails just to ask a question. Health Hub 101 gives them a HIPAA‑aligned, encrypted messaging space where they can reach nurses, physicians, and support staff between visits—without putting protected health information at risk in email or SMS.
For Patients
- Ask questions anytime about symptoms, instructions, or test results.
- Know who you’re talking to with clear labels for nurse, provider, or care coordinator.
- See your history in a single place and revisit previous guidance when you need it.
For Clinics
- Triage efficiently by routing messages to the right role or team.
- Reduce phone volume with documented, asynchronous communication.
- Maintain a clear record with secure, auditable message threads.
I started the new medication yesterday and feel a little dizzy. Is that normal?
Mild dizziness can be common in the first day or two. Stand up slowly and drink water. If you feel faint, can’t stand, or your symptoms worsen, call our office or 911 right away.
Thank you! I’ll keep an eye on it.
Doctor says I can start short walks tomorrow. Feeling nervous but hopeful.
I’ll go with you on the first walk so you’re not alone. 💛
I’ll handle dinner this week so you can rest after appointments.
Bring Your Support Circle into the Care Plan—Securely
Recovery and long‑term health don’t happen alone. With Health Hub 101, patients can invite trusted friends and family into a secure Support Circle where they can share updates, reminders, and encouragement—without exposing private details in ordinary group texts.
One Place for Updates, Encouragement, and Next Steps
- Support Circle chats for caregivers, family, and close friends.
- Share what matters—summaries, next steps, and reminders instead of your entire chart.
- Respect patient choice with clear controls over who is invited and when access ends.
- Reduce confusion so everyone sees the same appointment times, instructions, and goals.
Patients control who is part of each Support Circle and can remove access at any time.
How Secure Messaging Works
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1. Sign in through your clinic
Access Health Hub 101 through your clinic’s invitation or patient portal connection using a secure login.
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2. Choose who you want to message
Start a secure conversation with your care team for medical questions, or message your Support Circle to keep loved ones updated.
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3. Stay connected between visits
Get notifications when there’s a response, keep your instructions in one place, and involve your support circle without juggling multiple apps.
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1. Configure teams, roles, and permissions
Set up your clinic’s teams (e.g., primary care, cardiology, behavioral health) and define which roles can view and respond to different message types.
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2. Manage messages from a central inbox
Triage patient questions, assign conversations to the right team members, and collaborate internally before responding—all in one secure hub.
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3. Monitor usage and improve workflows
Track message volume, response times, and engagement to refine your communication processes over time.
Security & Compliance That Meet Healthcare Standards
Health Hub 101 is built to protect sensitive health information while keeping communication simple and human. Our platform is designed to support HIPAA‑aligned workflows so your organization can adopt modern messaging without added risk.
HIPAA‑Aligned Design
- Protected health information handled within a dedicated, secure environment.
- Role‑based access controls to limit who can see specific conversations.
- Configurable permissions that match your organization’s policies.
Data Protection
- Encryption in transit (e.g., TLS) and at rest using industry‑standard practices.
- Secure authentication with strong password requirements and optional enhanced checks.
- Regular backups and resilience planning to support continuity of service.
Monitoring & Governance
- Activity logs to support oversight and internal review.
- Administrative controls to manage user access over time.
- Configuration options that align with your legal and compliance requirements.
This page is for general informational purposes and does not replace your organization’s own legal or compliance review.
Better Communication, Better Care
Less Phone Tag
As more conversations move into secure messaging, clinics can reduce back‑and‑forth phone calls and voicemails, making it easier for staff to stay focused.
More Engaged Patients
Patients who can ask follow‑up questions between visits are more likely to understand and follow their care plans.
Support That Sticks
Support Circles help families coordinate rides, meals, and reminders, so patients have real‑world help—not just instructions on paper.
“Before secure messaging, we juggled unsecure emails and phone calls that were hard to track. With Health Hub 101, our nurses manage messages in one place and families feel genuinely included in the care plan.”
Frequently Asked Questions
Is messaging through Health Hub 101 really HIPAA‑compliant?
Health Hub 101 is designed specifically for healthcare communication and includes technical and administrative safeguards to support HIPAA‑aligned use, including encryption and access controls. Your organization’s own configuration and policies remain an essential part of compliance.
Is secure messaging meant for emergencies?
No. Secure messaging is for non‑urgent questions and updates. If you are experiencing a medical emergency or life‑threatening symptoms, call 911 or your local emergency number immediately.
Who can see a patient’s messages with the care team?
Only the patient and authorized members of their care team can see clinical message threads. Access is controlled by the clinic’s configuration and role‑based permissions.
Who can see messages in a Support Circle?
Only the patient and the trusted friends or family members they invite into that Support Circle. Support Circle conversations are separate from clinical messaging and can be updated or closed by the patient at any time.
Do my family members see my private conversations with my provider?
No. Provider‑patient message threads are separate from Support Circle chats. Your family only sees the information you choose to share in the Support Circle.
Does Health Hub 101 replace our EHR or patient portal?
Health Hub 101 focuses on secure, human‑friendly communication. It is designed to complement your existing EHR and portal, not to replace them. Our team can help you integrate messaging into your current workflows.
See Secure Messaging in Action
Give patients, families, and care teams a safe, simple way to stay connected between visits. See how Health Hub 101 fits into your workflows and supports better outcomes.