Message Your Care Team, The Easy Way

Stay Connected—Without the Wait

HIPAA-compliant, encrypted messaging for patients, providers, and support teams.

Health Hub 101 gives patients a secure, HIPAA-compliant messaging space to reach their care team and trusted supporters—without unsafe texts, emails, or multiple apps.

See How It Works

Not for emergencies. If you are experiencing a medical emergency, call 911 or your local emergency number.

Patients shouldn’t have to wait on hold or send unsecure emails or texts to ask a question. Health Hub 101 gives them a HIPAA-aligned, encrypted messaging space where they can reach nurses, providers, and support staff between visits—without putting protected health information at risk in email or SMS.

Secure, As-Needed Conversations With Your Healthcare Team

Patients Securely Message Their Healthcare Team From Their Mobile Device

For Patients

• Ask questions anytime about symptoms, instructions or test results

• Know who you’re talking to with clear labels for each staff member and know that its not a computer

• See your history in a single place and revisit previous guidance when you need it

For Clinics

• Triage efficiently by routing messages to the right role or team member

• Reduce phone volume with documented, asynchronous communication

• Maintain a clear record with secure, auditable message threads

How Secure Messaging Works

For Patients

  1. Connect with Your Clinic

    In the Health Hub 101 app, join your clinic by entering an invitation code, accepting an email invite, or searching your provider’s name and requesting to join their care team.

  2. Start a Secure Conversation

    Tap the messaging icon and choose the team you need—medical questions, scheduling changes, or clarifying instructions.

  3. Stay Connected Between Visits

    Get notifications when there’s a reply, keep instructions in one place, and loop in friends and family—without juggling multiple, unsecured apps.

For Clinics

  1. Configure Teams, Roles & Permissions

    Create teams for each clinic and define who can view and respond to different message types.

  2. Manage Messages from a Central Inbox

    Triage patient questions, assign conversations to the right teammate, collaborate internally, and ensure prompt patient follow-up—all in one place.

  3. Monitor Usage & Improve Workflows

    Track engagement and response times to see what’s working, where to better support patients, and how to refine communication over time.